Help Center

Customer Help

Please note that we require 2 to 5 working days on average to fulfill your order before dispatching it, all orders are shipped using a fully tracked courier service.

Once your order is dispatched, depending on your country or region, estimated delivery time is between 5 to 15 business days. Please consider any holidays that might impact delivery times.

No, you do not need an account to place an order.

Please contact us immediately at support@astrastraps.ca to change your shipping address. Please note changes need to be made within 24 hours to ensure your order is not shipped to the wrong address.

Every order is provided a tracking number, you will be emailed a link to track your order. You can also track it on our page under the Track.

No. When purchasing online using your credit card, all of your information is entered into a SSL secure web page. Your information is then SSL-encrypted and sent directly to our credit card provider’s network, where your card and transaction is authorized and approved. Your credit card information is not stored on our servers.

Sales tax is included in the price, so you do not need to worry.

We currently ship to the United States, United Kingdom, Canada, Australia & New Zealand.

We cannot always guarantee this. Due to our fulfillment centers being spread out in different regions around the world, we cannot always provide all your items in one package.

We accept returns within 30 days of your item arriving with you. Your purchase needs to be in it’s original condition to process a return. Return shipping is not included and is on the customer to pay. We do not offer returns on sale items, due to the nature of promotions it is just not possible for us to offer returns at these prices.

View our full returns policy here https://astrastraps.ca/pages/returns

To start a return please contact us at support@astrastraps.ca

In the rare circumstance you received the wrong item please contact our support team at support@astrastraps.ca and we will replace your order for you.

In the rare circumstance your item arrived damaged please contact our support team at support@astrastraps.ca and we will replace your order for you.

Please contact our support team at support@astrastraps.ca so we can provide you the return address for your particular order.

Easy! Just send us an email to support@astrastraps.ca and we will get back to you asap, normally within 24 hours.

Yes, but you need to contact us within 24 hours at support@astrastraps.ca or we cannot guarantee a cancellation or change. This is due to our fulfillment center likely having already sorted your order for shipping.

Yes, just click the pre order button that will be displayed if an item is sold out.

Please email our support team at support@astrastraps.ca and we can provide answers to any questions you may have.