We currently offer shipping to Canada only
We cannot always guarantee this. Due to our fulfillment centers being spread out in different regions around the world, we cannot always provide all your items in one package.
We use Canada Post and other shipping providers depending on the product ordered and what warehouse of ours that product is in. We provide Free Shipping on all orders.
Please note that we require 2 to 3 working days on average to fulfill your order before dispatching it, all orders are shipped using a fully tracked courier service.
Once your order is dispatched, depending on your country or region, estimated delivery time is between 7 to 10 business days. Please consider any holidays that might impact delivery times.
Every order is provided a tracking number, you will be emailed a link to track your order. You can also track it on our page under the Track.
Please allow 2-3 days for your tracking information to appear. Updates on your tracking information occur when your package is handed over to the next area of delivery, so if you tracking status has not changed in a few days it just means it is still in transit.
Sometimes this can happen, please do not worry. Before reaching out to us you can try a different tracking service such as https://www.17track.net/en this service is able to pull tracking from 1,000s of different shipping companies.
If that does not work you can reach out to our support team at email@example.com and we will look into it for you.
Updates on your tracking information occur when your package is handed over to the next area of delivery, so if your tracking status has not changed in a while, it just means it is still in transit and it will update at the next moment it is scanned.
No. When purchasing online using your credit card, all of your information is entered into a SSL secure web page. Your information is then SSL-encrypted and sent directly to our credit card provider’s network, where your card and transaction is authorized and approved. Your credit card information is not stored on our servers.
Sales tax is included in the price, so you do not need to worry.
We offer safe shopping and accept payment via Credit card, Debit card, AMEX or VISA. So you can choose the most suitable one for you. All products are listed in Canadian Dollar.
No, you do not need an account to place an order.
Yes, just click the pre order button that will be displayed if an item is sold out.
Easy! Choose the products that you love, then click "Add to cart" and "Check out". Then fill in your information and pay. That's it! Very easy.
I HAVE MADE A MISTAKE WITH MY ORDER
Please contact us immediately at firstname.lastname@example.org to change your shipping address. Please note changes need to be made within 24 hours to ensure your order is not shipped to the wrong address.
Please contact us immediately at email@example.com to change your shipping address.
Please note you need to contact us within 24 hours of placing your order to guarantee a change of address.
Yes, but you need to contact us within 24 hours at firstname.lastname@example.org or we cannot guarantee a cancellation or change. This is due to our fulfillment center likely having already sorted your order for shipping.
Please email us at email@example.com so we can update your email address so you receive order updates.
We accept returns within 30 days of your item arriving with you. Your purchase needs to be in it’s original condition to process a return. Return shipping is not included and is on the customer to pay. We do not offer returns on sale items, due to the nature of promotions it is just not possible for us to offer returns at these prices.
View our full returns policy here https://astrastraps.ca/pages/returns
To start a return please contact us at firstname.lastname@example.org
Please contact our support team at email@example.com so we can provide you the return address for your particular order.
ASTRA STRAPS HAS MADE A MISTAKE WITH MY ORDER
In the rare circumstance you received the wrong item please contact our support team at firstname.lastname@example.org and we will replace your order for you.
In the rare circumstance your item arrived damaged please contact our support team at email@example.com and we will replace your order for you.
First, please check your spam folder in case it ended up in there, if it's still not in there double check you provided us the correct email. To update your email reach out to support at firstname.lastname@example.org
I CANNOT FIND THE ANSWER TO MY QUESTION HERE
Easy! Just send us an email to email@example.com and we will get back to you asap, normally within 24 hours.
Please email our support team at firstname.lastname@example.org and we can provide answers to any questions you may have.